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Chapter 02 - Notice of Service Termination

Chapter 02 - Notice of Service Termination

15.0201 Definitions.


As used in this chapter, unless the context clearly requires otherwise, the following meanings apply:

(1) “Consumer” means a person, corporation, company, or association who uses and is billed for the services provided by a public utility; and

(2) “Public utility” means a public corporation, company, person, association, authority, or enterprise fund that owns, operates, or controls a plant or equipment within the Territory for the production or delivery of power in any form, water, or telegraph or telephone services, to another person, corporation, company, or association.

15.0202 Utility service—Termination—Procedure.


(a) A public utility may not terminate service to a consumer whose account is not delinquent without the consumer’s consent. Prior to terminating power, water, telephone, or telegraph services to a consumer whose account is delinquent, a public utility shall serve notice. The notice must include the name, address, and telephone number of the public utility and the name of a person employed by the public utility for the consumer to contact for additional billing or payment information. The notice must include, in bold face print, a message to the effect that service will be terminated after 10 working days from the date of the notice’s postmark or from the date the termination notice is posted on the structure where the delinquent account is metered.

(b) A notice of termination of service by a public utility on a consumer must be accomplished by first class mail or by attaching a copy of the notice in a conspicuous place on the structure where the delinquent account is metered.

15.0203 Penalties and claims.


A public utility that terminates service to a consumer in violation of this chapter shall credit that consumer’s account in an amount equal to $25.00 for the service termination and $10.00 for each full day the service remains terminated. Claims are handled by the Department of Administrative Services and the findings of the department are final for purposes of this chapter. The provisions of this section are in addition to any other administrative or judicial remedy available to the consumer.